Hajheidary, M. ., Safavi, B., Khezri, M. ., & Jalalian, K. . (2027). Customer- and Employee-Related Variables Affecting Customer Retention: A Study of Eghtesad Novin Bank Branches in Tehran. Business, Marketing, and Finance Open, 1-20. https://bmfopen.com/index.php/bmfopen/article/view/663