KHATAMIDOOST, Tahereh; GHASEMI, Behrouz; JALALI, Seyyed Mehdi. Empirical Testing of a Consumer Misbehavior Model in Automotive After-Sales Services: Examining Antecedents, Response Strategies, and Consequences Using Structural Equation Modeling. Business, Marketing, and Finance Open, [S. l.], p. 1–15, 2027. Disponível em: https://bmfopen.com/index.php/bmfopen/article/view/649. Acesso em: 30 oct. 2026.