HAJHEIDARY, Mojgan; SAFAVI, Bijan; KHEZRI, Mohammad; JALALIAN, Katayoun. Customer- and Employee-Related Variables Affecting Customer Retention: A Study of Eghtesad Novin Bank Branches in Tehran. Business, Marketing, and Finance Open, [S. l.], p. 1–20, 2027. Disponível em: https://bmfopen.com/index.php/bmfopen/article/view/663. Acesso em: 30 oct. 2026.